Now, lets look at an example and try to further understand the various components of a sow. It captures all requirements proposed by the client and requirement traceability in a single document, delivered at the conclusion of the software devlopement life cycle. A statement of work is a document which needs to be written in clear terms. Establish a preliminary scope statement that identifies the project objective or purpose. C scope of work fy2007 work activities include phase 1. Essentially, this written narrative of vendor expectations is created to define and describe the work to be completed as well as minimum requirements and responsibilities. List of items to be delivered including their costs and schedule of delivery.
Client will provide adequate computing resources, including without limitation such hardware and software as may be specified in this sow or other documents related to the project, and the hardware and. A statement of work sow, in project management, is a document in which a contracting officer or chief procurement officer specifies the objectives and deliverables for a particular project or service contract. It is the narrative description of a projects work requirement. Where software development meets marketing, new york, dorset house publishing, 2005. The criteria for acceptance may involve specific, technical details, such as a quantifiable speed, response time, andor ease of use, based on the clients needs. Management requirements in terms of results needed rather than how to manage procedures for achieving those results. However, it does not have any meaning independent from. Statement of work for software implementation is one project document that clarifies project requirements and saves troubles.
Requirement traceability matrix rtm is a document that maps and traces user requirement with test cases. Statement of work software implementation checkykey. It may also help to define specific activities and potential scope for both the parties. Connections ii meets federal agencies telecommunications equipment, labor, building, and campus infrastructure solution needs.
Sample statement of work for a potential consulting engagement. Provides traceability of the requirements from the statement of work all. It and software development it and software development often have more complex needs when it comes to writing an sow. The sow formats differ from one industry to another. The statement of work sow template provides the details necessary to ensure successful delivery of a project. Software project statement of work document sample 1. It stipulates the deliverables or services required to fulfill the contract, and it defines the task to be accomplished or services to be delivered in clear, concise and meaningful terms. The following are some examples of software related sow that can be used. Pinewoods ro treatment plant and wellfield phase ii. It is a normative appendix for a contract between software. Say, you have to enter into an agreement with your client to deliver a mobile application within a certain time frame and budget.
Operations requirements such as the platform will integrate with the autoscaling api and automatically request resources as. Because it specifies timelines, deliverables, and responsibilities, it minimizes the risk of scope creep, helps ensure that all stakeholders understand how the project will proceed, and manages expectations between the client and the. A contractor will use a sow with a potential client to lay out what work needs to be done and how it will be completed. A good statement of work is unambiguous, complete, accurate and logical enough to be understood by a. There is always plenty of paperwork to create, have approved, file and finally archive. A statement of work sow is a document used to manage vendor relationships established during the project management life cycle. Performance requirements such as the system will have a page load time of less than 3 seconds with concurrent users. Our cloudbased project management software provides realtime data to help you manage and track your statement of work.
Marketing intelligence development proposal a n d s t a t e m e n t o f w o r k proposal date. Construction of new 2 mgd ro train has limited permitting requirements which will be obtained. Rather than trying to create a statement of work for an entire project, split the project into phases and develop separate statements of work for each phase as the project progresses. A wellwritten statement of work is clear, complete, logical, and concise, so it can be understood by both the contractor and the construction manager responsible for the administrative portion of the contract. It is a normative appendix for a contract between software vendor and customer. Following these best practice guidelines for sow completeness, clarity and expected deliverables will contribute to customer project success. The description below describes software requirements for the ignoble form design application.
Which will include the features of the company, wishes and software. Scope of work describe the work to be done at a high level. For example, she says, if you expect your vendor to develop user requirements, your sow should state that the vendor must interview specific user groups and have them approve the requirements. A statement of work sow is a formal document that has the description and requirements needed in the execution of a service contract or a project. Establish a standard set of sow quality criteria documented in.
It defines either directly or by reference to other documents all work nonspecification performance requirements for a. One of the major sources of cost overruns and failed service projects is the failure of sales and marketing to obtain a detailed statement of work sow at the outset of the project. For example, work period of performance may be from fully executed statement of work until june 30, 20xx in many cases it. Use this statement of work template sow to describe the deliverables or services required to fulfill a contract, such as. Cloud eaas sample statement of work sow docx 50 kb cloud infrastructure as a service iaas bpa. Research suggests that the three main causes of failed projects are lack of user input and incomplete requirements and specifications or changing requirements and specifications. Once created and approved, youll have to create a plan and implement it. This sow outlines the requirements for the support contractors to perform the following tasks, under the guidance of the government 4. You can find examples of sow on the internet, but use them as an example to create your own statement of work. May range from a highlevel abstract statement of a service or a statement of a system constraint to a detailed mathematical functional specification. Contractors or collaborators outside your organization will use the sow to guide their work during a. Actually sow is primary document that may help you to. In a construction project, a statement of worksometimes called a scope of work sowcan make a great construction contract even better. This sample uses all the sections defined in the template and is a perfect example of software implementation.
No matter what industry youre in, the one constant throughout the life cycle of a project is paperwork. A statement of work shortened as sow, sow, or sow is a legally binding document and an essential component of a clientvendor contract. Sow checklist the purpose of this checklist is to provide customers, partners and salesforce account executives a best practices framework to assess statements of work for salesforce projects. The sow typically also includes detailed requirements and pricing, with standard regulatory and governance terms and. Tasks or activities to be done including the duration of the project. A client might use one as well, including a sow with their rfp request for proposal which they send to a contractor or vendor that they want a proposal from though each sow can be a little different, they tend to have several of the same core elements. You need to create a detailed sow in order to ensure that the work is being performed effectively and in accordance with your expectations. For example, the system will log all requests with a user id. It must be clear, clearly define the scope of work to be. A statement of work sow is an important part of both project and contract management that helps guarantee that the work for a project will be done according to certain guidelines and expectations. The most complete project management glossary for professional project managers. Here are the basic things one needs to include in the statement of work. A statement of work sow is a document may contain project information with entire scope of the work, costs, task timelines, deliverable and contractual figures of the project. But equally, you dont want to start writing a statement of work sow when the client has approved your estimate youll hold up the project and have forgotten lots of the detail.
A wellwritten sow provides vendors an understanding of project requirements. Software requirements specification amazing lunch indicator sarah geagea 8810244940. An sow is often included as part of a request for proposal rfp, a document used to solicit sealed bids from potential vendors and service providers. We have talked about the elements, challenges and guidelines to writing a good scope of work. For example the following instruction can be used at the beginning of. This statement of work covers the design and manufacturing of product x. Cloud iaas bpa sample statement of objectives docx 50 kb cloud soo templates. The sow captures all the key details of the project including an introduction and background. A statement of work sow is a document routinely employed in the field of project management. The statement of work sow is a document that enables offerors to clearly understand the governments needs for the work to be done in developing or producing the goods or services to be delivered by a contractor. Provide expert software system services it support to enterprise architecture. The vendor shall develop or configure, test, stage, and release business applications by applying iterative processes utilizing the proposed agile methodology and a frequent release cycle. The statement of work sow is unique and distinct for each project.
It defines projectspecific activities, deliverables and timelines for a vendor providing services to the client. A statement of work sow is a narrative description of the required work. Functional requirements in a software system define how the software should behave functionally and nonfunctional requirements detail other characteristics of the software such as performance, security, maintainability, configuration management, etc. Statement of work processes do not apply to contracts procured through the data center services program signed by the contracted vendors e. Statement of work sow examples example 1 project title. The statement of work is a foundational document of any project. However, all statements of work that are being administered through the data center services program as a passthrough expense will be subject to state procurement. Producing a statement of work is a lot of work so you dont want to create it prematurely when a client is still trying to decide if they want to do a project. Identify the work period of performance for the statement of work. How to write a statement of work for any industry smartsheet. Statement of work delivering successful service projects.
A statement of work sow is typically used when the task. It clearly states the objectives of the project with start and end dates. How to write a statement of work sow in 7 simple steps. Provide software upgrades to support customer website functionalities. The sow describes the details of performance and is the gauge against which contractor performance is measured. Sample statement of work produced for great software 252007 1 17.